Mystic Games

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Privacy Policy

Last Updated: July 5, 2025

1. Introduction

Welcome to Mystic Games ("we," "us," "our"), a gaming platform operated by ZOHA STORE PRIVATE LIMITED. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, and play our games, including but not limited to Rummy and Ludo (collectively, the "Services").

Your privacy is of utmost importance to us. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Services includes:

2.1. Personal Data

Personally identifiable information, such as your name, email address, telephone number, and demographic information (like your age and gender), that you voluntarily give to us when you register with the Services or when you choose to participate in various activities related to the Services, such as online chat and message boards.

2.2. Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.

2.3. Gameplay Data

We collect data related to your game progress, activities, and usage history. This includes your game scores, achievements, and interactions with other players.

2.4. Device and Usage Data

Information our servers automatically collect when you access the Services, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Services. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

  • Create and manage your account.
  • Process your payments and refunds.
  • Email you regarding your account or order.
  • Enable user-to-user communications.
  • Administer sweepstakes, promotions, and contests.
  • Monitor and analyze usage and trends to improve your experience with the Services.
  • Notify you of updates to the Services.
  • Offer new products, services, and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Resolve disputes and troubleshoot problems.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1. By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2. Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3. Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request that we correct any incorrect personal data.
  • Request that we delete your personal data.
  • Withdraw your consent for processing your data.

To exercise these rights, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or comments about this Privacy Policy, please contact us:

Email: support@mysticgames.com

Phone: +91 79071 51259

Address:

ZOHA STORE PRIVATE LIMITED
17/259 A, MATTUL NORTH,
SECOND STREET, MATTUL NORTH,
Cherukunnu, Kannur,
Kerala, 670325, India