Refund Policy

1. General Policy

All purchases of virtual currency and virtual items made through our Services are final and non-refundable, except as required by applicable law or as otherwise specified in this policy. By making a purchase, you acknowledge and agree that you will not be entitled to a refund for any reason.

2. Unauthorized Transactions

If you believe that an unauthorized transaction has occurred on your account, please contact our support team immediately at support@mysticgames.com. We will investigate your claim and, if we determine that the transaction was indeed unauthorized and not a result of your own actions or negligence, we may, at our sole discretion, offer a refund or restore the virtual items/currency to your account.

3. Service Malfunction

In the rare event of a service malfunction, error, or bug that results in a loss of purchased virtual items or currency, please report the issue to our support team. We will investigate the matter, and if we verify that a loss occurred due to a fault in our system, we may, at our discretion, provide a replacement of the lost items/currency or a refund for the amount paid for the affected items.

4. Discretionary Refunds

We reserve the right to refuse a refund request if we suspect fraud, abuse of this policy, or any other manipulative behavior. Any decision to provide a refund is at the sole discretion of ZOHA STORE PRIVATE LIMITED.

5. How to Request a Review

To request a review for a refund, please contact our customer support with the following information:

• Your username and registered email address.
• Transaction ID and date of purchase.
• A detailed description of the issue.

We will review your request and respond within a reasonable timeframe.

6. Contact Us

If you have any questions about our Refund Policy, please contact us: